User Privacy Policy
Last updated on March 19, 2024
At Your Online Paddy ("we," "us," "our"), safeguarding your privacy is a top priority. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our errand service platform. Your Online Paddy provides business and personal errand services across Nigeria. By using our services, you agree to this policy.
1. Information We Collect
1.1 Information You Provide
Account Details: When you create an account, we collect your name, email address, phone number, location, and other relevant details.
Errand Information: Details about your requested errands, delivery preferences, and specific instructions.
Profile Information: Age, marital status, occupation, and other details you choose to share.
1.2 Automatically Collected Information
Location Data: To provide hyper-localized services and optimize delivery routes
Device Information: Includes IP address, device type, browser type, and operating system
Usage Data: Includes how you interact with our platform, errand history, and service preferences
2. How We Use Your Information
Your data is utilized to deliver seamless errand services. Specifically, we use your information to:
• Process Errand Requests: Handle your business and personal errand requests efficiently
• Optimize Service: Match you with nearby service providers and optimize delivery routes
• Communicate: Send updates, delivery status, and provide live chat support
• Improve Services: Analyze usage patterns to enhance platform features
• Payment Processing: Handle secure payment transactions
We never sell your data to third parties. Any sharing of your information is strictly for service delivery or legal compliance.
3. Sharing and Disclosure of Information
3.1 Service Providers
Errand service providers who fulfill your requests
Payment processors for secure transactions
3.2 Legal Requirements
Your information may be disclosed to comply with Nigerian legal obligations
4. Data Security
4.1 Security Measures
Encryption: Sensitive data is encrypted during transmission and storage
Access Control: Restricted access to data granted only to authorized personnel
Regular Audits: Routine security assessments to identify and mitigate risks
5. Your Rights and Choices
5.1 Access and Update
View and update your personal information through your account settings
5.2 Data Deletion
Request the deletion of your account and associated data, subject to legal and operational requirements
5.3 Restrict Processing
Limit the processing of your data for specific purposes
5.4 Opt-Out
Unsubscribe from marketing communications by following the opt-out instructions in emails
Contact us at team@youronlinepaddy.com or 0810036141 to exercise your rights. We aim to address all requests promptly and transparently.
6. Data Retention
6.1 Retention Periods
Account Information: Retained as long as your account is active
Verification Data: Stored temporarily to improve services and ensure accuracy
Legal Compliance: Retained as required by applicable laws
7. Third-Party Links
Our platform may include links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites.
We encourage you to review the privacy policies of third-party services before providing any personal information. These entities operate independently and may have different data handling practices.
8. Children's Privacy
Your Online Paddy is not intended for children under 13 years of age. We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us immediately at team@youronlinepaddy.com
We will take steps to delete the information and prevent further collection.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top indicates the latest revision.
We recommend you review this policy regularly. Continued use of our platform after updates signifies acceptance of the revised terms.
10. Contact Us
For questions, concerns, or feedback about this Privacy Policy, contact us at:
Email: team@youronlinepaddy.com
Phone: +234 816 305 6525
Your trust is vital to us. We are dedicated to maintaining transparency and safeguarding your privacy throughout your experience with Your Online Paddy.